Shipping Policy
Shipping Policy
Effective Date: November 10, 2025
- Delivery Service Overview
We offer delivery for online and app orders within a [10-15 km] radius of our outlet. Delivery is handled by our in-house team or trusted third-party partners to ensure hot, fresh meals arrive promptly. - Delivery Areas
- Available in select zones in [City/Region, e.g., Lagos]. Check availability by entering your address at checkout.
- Areas outside the radius may incur additional fees or be unavailable.
- Order Minimum & Fees
- Minimum order: ₦[7,000] (excluding shipping fees).
- Delivery fee: ₦[4000–6000], based on distance and time of day. Free delivery on orders over ₦[5,000].
- Peak-hour surcharge (e.g., 6–9 PM): ₦[200] extra.
- Delivery Times
- Estimated: 30–45 minutes from order confirmation.
- We aim for speed but cannot guarantee exact times due to traffic or high demand. Track your order in real-time via the app.
- Order Changes & Cancellations
- Modify or cancel within 5 minutes of placement (no fee).
- After dispatch: Cancellations not accepted; refunds at manager’s discretion.
- Issues & Refunds
- Wrong/missing items or cold food? Contact us within 5 minutes of delivery with photo proof.
- Eligible for remake, replacement, or refund (credited to original payment method within 3–5 business days).
- We are not liable for delays beyond our control (e.g., weather, address errors).
- Contact
For questions, email [info@eddiesbites.com (mailto:info@eddiesbites.com)] or call [+234 811 145 2156]. We reserve the right to update this policy. Continued use constitutes acceptance.
